Frequently Asked Questions

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Do you have questions about CBD?

If you are looking for more details or have a more personalized request, contact our customer service by email at [email protected].

Our customer service answers all your questions from Monday to Saturday from 8 a.m. to 10 p.m., within an average period of less than 24 hours.

Here are the most common questions

Are you hearing a lot about CBD (cannabidiol) these days, but you don’t know what it’s all about? Want more information?
You are in the right place ! This article should be able to answer all your questions:

In addition, if you want to develop your research on CBD, we invite you to visit our blog, in which we develop some benefits of CBD, and also CBD legislation in the world:

It is not possible to “high” by consuming CBD because this molecule does not contain any psychoactive compound.

Even though they belong to the same plant family, hemp plants come from strains of Cannabis Sativa-L specifically bred and produced for industrial and agricultural purposes. They contain only a very small amount of THC (less than 0.2%), do not cause psychoactive effects and are therefore in compliance with European laws.

The hemp plants that we use for the development of our CBD products come from certified seeds from the French cooperative CCPSC

It is strongly recommended to keep the products in a cool and dry place.

The expiry period is approximately 8 months from the date of manufacture of the product.

Under no circumstances can we encourage you to smoke and therefore endanger your health.

This is why we recommend consuming our flowers by vaporization (see vaporizers section), infusion with the addition of a fatty substance because CBD is not water-soluble, or by incorporating the products into your best recipes, in order to to add a little extra!

At Active CBD, we know that for some of our clients discretion is paramount.

This is why on your bank statement, when you place an order with us, it will say ACBD, not Active CBD.

Additionally, when your order ships, the shipper listed will also be ACBD .

Our shipping boxes are neutral and do not allow you to know what is inside.

In terms of smell, no smell can escape from the boxes because your products are in airtight and sealed bags.

With all that, what are you waiting for to order from Active CBD?

This is a recurring question from our customers and potential customers.

How to distinguish a legal product from a non-legal product when we cannot visually tell the difference between classic cannabis and legal cannabis?

Take the guesswork out of it now: what makes our products legal is the THC content. Indeed, the European Union authorizes any hemp-based product as long as the THC level remains below 0.2%.

The WHO is clear: CBD cannot be considered illegal or a drug because taking CBD does not cause any psychoactive effects.
In order to certify this level of CBD, all our products are tested in the laboratory.

You have all the laboratory results available on each product sheet on our site.

Currently, PayPal refuses the use of its services for the sale of CBD products. We hope this changes quickly so that you are even more reassured by buying online.

However, you can of course pay by credit card directly on our site: payment is also completely secure with the 3D Secure code required for payment authentication (very effective in the fight against fraud).
Also, if entering your credit card numbers online does not inspire you, we also offer payment by bank transfer.

To do so, simply validate the order by choosing the method of payment by “bank transfer”. You will then receive an order confirmation email, with our bank details at the bottom of the email.

The deadline for receiving transfers is 24 to 48 working hours maximum.
It is important to add the order number in the description of the transfer in order to easily match the transfer with the correct order.

Our site accepts payment by:

  • Bank card: Visa, Master Card via our payment module generated by Viva Wallet. Our payment system is secure. You will receive a payment confirmation upon validation of your transaction.
  • Bank transfer In this case your order will only be prepared when we have received payment.

We only deliver your orders in mainland France and Europe within average deadlines ranging from 24 to 48 hours. Our deliveries do not concern Reunion, Guadeloupe, Martinique or New Caledonia.

Sure ! To create a professional account, simply create an account and send us an email to [email protected] to provide us with your Siret, VAT number and other information relating to your company.

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